Terms of service

General Conditions of Sale and Delivery

1. Scope
These General Conditions of Sale and Delivery (hereafter “General Conditions”) shall form an integral part for all contracts, sale offers and / or purchase orders to / with / from any customers of Andrew Cole GmbH (hereinafter “we” or “us” or “our”) which refer to our General Conditions. No other General Business Conditions shall apply. If individual clauses of these General Conditions are in contradiction of clauses, which the contracting parties have agreed upon in other contractual documents, the latter shall take precedence over these General Conditions.

2. Prices
The prices for our products are as indicated on our website-shop (the “Prices”). Payment of VAT,taxes, custom fees is/are not included in the shipping service.
The Check-Out Price includes the prices and possible additional costs subject to the following: For orders to customers located in Switzerland, the Check-Out Price includes shipping costs (Swiss Post). For orders to customers located outside of Switzerland VAT, custom fees is/are not included in the shipping service.

3. Terms of Payment
30 days after receipt of our invoice.

4. Warranty and Exchange
If shipped goods have a factory defect or if wrong material has been delivered, we shall exchange the goods as quickly as possible. We do not provide cash refunds for returned items. We provide exchange only on undamaged and unworn goods bearing all labels and original packaging. The goods must be inspected immediately upon receipt and items must be returned for exchange within 7 days of date of parcel arrival. The returns shipping costs to the Andrew & Cole warehouse (Switzerland) are covered by the client. Shipping costs from the warehouse (Switzerland) back to the client are covered by Andrew Cole LLC.

5. Limitation of Liability
Irrespective of the basis of any claim, we shall bear no liability, subject to the binding provisions of law (particularly gross negligence and wilful misconduct), for the sale of our products. Our liability for auxiliary persons (German: Hilfspersonen) is also excluded.

6. Changes in General Conditions
We reserve the right to change these General Conditions at any time. The customer shall be informed about any such changes by appropriate electronic means.

7. Applicable Law and Place of Jurisdiction
All legal relationships of the customer with us shall be subject to Swiss law (to the exclusion of the United Nations Convention on Contracts for the International Sales of Goods of 11 April 1980 (CISG)). The exclusive place of jurisdiction shall be Zollikon, Switzerland.