General terms & conditions
Shipping & returns
Frequently asked questions
1.1 Can I exchange my swim shorts?
Yes an exchange of swim shorts is possible if the product is still in its' original form, unworn and undamaged. Please fill out the exchange sheet and send us back your parcel to the address provided on the sticker. Also: please check the availability of the swim shorts you require on our website before requesting it on the exchange sheet. Sold out items can not be requested on the exchange sheet.
1.2 Are refunds possible?
Unfortunately, we do not offer refunds. Exceptions are:
- factory deffects
- Size S is too big or XL is too small
Returns without completion of the Exchange sheet (new size or color must be chosen) will result in Andrew & Cole sending the product back to the buyer without any exchange or refund.
1.3 When can I expect my item?
In Switzerland: your order will arrive two days after your order date (A-Post).
Outside of Switzerland: 4-7 days depending on your country and your local customs.
1.4 Do you have a store?
Please visit following link to view our stockists:
1.5 What is the lining/inside of the swim shorts?
Our lining is an Andrew & Cole invention to skip the uncomfortable part of the swim shorts - the NET.
We have removed the net and added a lining made out of 82% Polyester and 18% Elastane. This is fabric is used mostly for sports underwear or the inside of bikinis. It is attached to the outside fabric to give you a feeling of being free from any restrictions.
1.6 Am I safe without a net? Is it possible to see any privat body parts?
Yes, you are safe. The lining does not hold any privat parts, because we want men to have no restrictions inside the swim shorts. However, we have tested our shorts multiple times and our Italian fitting provides a compact fitting around the thighs not allowing any body parts to be seen.
And if it happens, it happens. Nothing unnatural about it. :) Enjoy the freedom!